Article created 2003-05-14 by Rainer
Solving problems is closely related to alerting. As with alerting, actions are
to be executed if a trigger condition exists. With problem-solving,
these are actual corrective actions. Samples are deleting temporary
files when disk space goes low or blocking an
external IP address in a firewall in case an attack is detected.
MonitorWare itself does only provide limited "canned" actions for
problem-solving. However, it contains the "execute program" action,
which is a very powerful tool in solving problem conditions.
The basic idea behind this concept is that the MonitorWare agent detects
correctable conditions and then executes an external program (or a batch
file!) to correct the problem. With the power of external program, batch
files and scripts, many minor conditions can be solved before they cause
deep trouble. Many routine tasks can be solved without operator
intervention which also means they can be solved while no operator is
Problem-solving logic can be put on any Agent. However, Adiscon highly recommends
placing it on the each of the machines that will use problem solving
logic. This not only ensure quick response time and reliability, it also
guarantees that actions are carried out as quickly as possible.