FAQ  
 

Do I need a new Key for an Upgrade?

Created 2004-01-23 by Tamsila-Q-Siddique

Will the same key work when I upgrade from x.x version to x.x version?

Please Note: Since our configuration program comes in different versions and flavours we are assuming that you are using x.x version of one of our configuration program (e.g. EventReporter basic edition version 5.0). To know more about our configuration programs please look into our list of products.

You can use this license key for any 5.x version of EventReporter. But this license key will not work if you want to upgrade from 5.x to 6.x and it will also not work if you want to switch from e.g. basic edition to professional edition. It calls for a new license. If you had got a new license and aren't sure what to do follow these simple procedure.

Note1: If you have got an UpgradeInsurance ID please contact support@adiscon.com for further details.

Note2: We assume you already have installed the trial version. If you do not have it installed, please visit the product web site and download and install the product first.

  1. Download your desired software from http://www.monitorware.com/en/Download/
  2. After downloading the software start the client application.
  3. Switch to the "License" tab.
  4. Enter the License Name and License Key into the respective fields.
  5. Click "OK"

This process will switch the product from the trial version to the licensed one. Be sure to enter the license name and license key exactly as provided by us. Remember that the license key information is case-sensitive. Documentation on how to enter the license key is in the manual. If you still encounter problems, please go throught this License Information FAQ.

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