FAQ  
 

Why does the Port Probe Service Fails?

Created 2004-06-15 by Tamsila-Q-Siddique

I have configured a PortProbe Service to check for activity of the SMTP Service on our mail server. MonitorWare Agent has full Internet access and I am not using any proxy servers or DNS-aliases for the mailserver. The PortProbe service is running but it does not execute the action configured (i.e. when target port can't be connected). What am I doing wrong?

If the PortProbe Service is running but the action configured is not executed then it can be one of the following reasons:

  1. On the PortProbe Service properties window, there is an option called "Generate an event if PortProbe was successfull". Kindly uncheck this option, and it will only generate an event if the target port can not be connected.
  2. Your mail server is protected by a Firewall.
  3. You may have a personal Firewall running that is blocking MonitorWare Agent to reach the mail server.
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