Technical Support Options

Adiscon is proud to offer top level quality technical support for its products. There are several support packages available. This page shall provide a quick, but rough, overview over your options. If you have further questions, please contact

Paid Products (Windows)

  • Products: MonitorWare Agent/Console, EventReporter, WinSyslog, MoniLog, IISLogger
  • products include free unlimited electronic support via
  • no free phone support is included
  • phone support can be purchased separately (see below)
  • support done in central European time zone
  • UpgradeInsurance can be purchased to assign the higest priority to your email support tickets (it also provides free major upgrades).

Freeware & Open Source Products (Linux/Windows)

  • Products: Adiscon Logger, liblogging, NewsMerge, rsyslog, WinSyslog (free edition)
  • no free support is provided
  • support incident must be purchased (no exceptions)

Paid Support Options

  • incident based, incident is
    • a single problem
    • includes as many contacts (mail and phone) as necessary to solve problem
    • if problem was caused by program bug, customer will receive one free incident (paid products only)
  • Phone support
    • single incident: $450 (Euro 300 for EU customers)
    • 5-incident pack: $1,400 (Euro 1,000 for EU customers)
  • Custom Development
    • hourly basis (hour @ $139/Euro 99 for EU customers)
    • quote can be provided for larger projects
    • code will be integrated into standard product (which ensures future cost-free maintenance)
  • Consulting Services
    • hourly basis (hour @ $199/Euro 149 for EU customers)
    • quote can be provided for larger projects
  • Annual Support Contracts
    • are currently not being offered
    • offering is under development
  • Onsite-Support
    • available as part of the consulting services offering
    • the minimum time billed will be 6 hours per day
    • travel time will be billed at half the consulting rate
    • an additional hourly fee may apply depending on the actual request (e.g. to cover senior consulting)
    • all travel expenses (including daily allowance based on German tax rules) must be paid by the customer
    • air travel will be via business class flights if the flight time is longer than 4 hours
    • please ask for a quote if you are interested in that option

 The Products
MonitorWare Products
Product Comparison
Which one to Purchase?
Order and Pricing
Upgrade Insurance Info
News Releases
Version History
MonitorWare Tools
 Event Repository
 Reference library
General Information
Step-by-step guides
 - All
 - Installation and Configuration
 - Services related
 - Actions related
 - Central Monitoring
Common Uses
Syslog configuration
Syslog Log Samples
Security Reference
 - All
 - General questions
 - Configurations related
 - Monitorware Agent
 - Monitorware Console
Seminars Online
 - All
 - General
 - MonitorWare Console
 - MonitorWare Agent
 - WinSyslog related
 - EventReporter
 Order & pricing
Order now
Product Comparison
Pricing Information
Upgrade Insurance Info
Local Reseller
 Contact Us
 Data privacy policy

Printer Version Send this page to a friend

Copyright © 1988-2005 Adiscon GmbH All rights reserved.
Contact us via Secure Web Response | Privacy Policy
Topic Links: syslog | Free Weblinks Directory