Frequently Asked Questions

Some things are simply often asked. Here we provide the answers! So it is a good idea to check this area if you run into queries.

General questions

• Is SMS-alerting possible with a GSM modem and the Send to Communications Port-Action?
• Default Timevalues Setting in EventReporter/MonitorWare Agent/WinSyslog explained
• Can I use the old EventLog Monitor with Vista?
• Which EventLog Monitor is to be used with Windows Vista?
• How to run MonitorWareLine Products on Windows Cluster Servers?
• How to store custom properties of a log message in a database
• How to process Syslog messages from Solaris 8/9 systems?
• WMI returns 98 percent value while querying LoadPercentage property in Windows 2000.
• How I can export my settings to a registry file not binary?
• How I can use Nextel to receive emails?
• How I log security events?
• Hardware Configuration for Receiving Messages
• Which Product should I purchase?
• Where to learn about Filter Conditons?
• Do I need a new Key for an Upgrade?
• How does the Rule Engine Work?
• What does Event ID 1011 mean?
• Is timestamp in field "ReceivedAt" and "DeviceReportedTime" wrongly stored in database?
• Records are not displayed on the web when I use MySQL?
• Can I extend the MonitorWare Database Schema?
• What is the difference between SETP and Syslog?
• I receive Setup error 1923. What to do?
• How to view Syslog messages via the web?(Step-by-step guide)
• When starting a MonitorWare product,I get the message: "FATAL error opening the MonitorWare/WinSyslog/EventReporter/MoniLog language file."
• How to use the Event Severity filter?
• Adiscon products and the Microsoft SQL Server 2000 Desktop Engine
• How to migrate rules from EventReporter 8.x to MonitorWare Agent 4.x?
• My license key seems not to work - what to do?
• How to setup MonitorWare Products to use MySQL as database?
• How to configure Cisco products for logging?
• Can I run a syslog and SETP server concurrently?
• What are the numeric values for event severity levels?
• Which settings to use for the Event Log size?
• How to allow sysklogd to recieve more than 1024 chars?
• What is the difference between ReceivedAt and DevicedReportedTime?
• What is the Event ID 107?
• Error on startup (Error event ID: 7026) explained.
• How to periodically purge the data from the database?

Program configurations for EventReporter, WinSyslog and Monilog

• I am facing problem while writing to MySQL 4.x database using Write to Database action. What should I do?
• To what extent MonitorWare Agent 4.x / WinSyslog 7.x Support SNMP?
• How can I send my configuration in a support case?
• What is the recommended order of Stopping MonitorWare Agent / EventReporter / WinSyslog Service?
• How can I make Event ID part of the actual Syslog message while forwarding to a Syslog Server? (EventReporter and MonitorWare Agent)
• How to forward the messages with the original IP in the header instead of sender's IP address?
• Why do I get "Type Mismatch" or "Page Not Found" Error when using the Online Web Access Viewer?
• What is the log file format for generating reports with Monilog for MonitorWare Agent 4.x, WinSyslog 7.x and EventReporter 8.x?
• How to avoid "file already in use" error in the Online Web Access Viewer?
• How can I use a second sound card with the Play Sound Action?
• Why does the Online Web Access Viewer displays wrong page reference?
• What is the log file format for generating reports with Monilog?
• No Rulebase found for service ... Error in your Application Log?
• How can I copy the current configuration to the other servers?
• Can EventReporter work with custom event logs?
• Is timestamp in field "ReceivedAt" and "DeviceReportedTime" wrongly stored in database?
• Does UNC works for WinSyslog, EventReporter and MonitorWare Agent?
• 100% CPU Utilization - When I upgraded to EventReporter 6.x ?
• How to create complex filter conditions?
• How do I forward Windows events to the syslog server using EventReporter 6.x?
• How to have WinSyslog log messages to a file?
• I get an empty report in MoniLog although the configuration looks correct - what to do?

Monitorware Agent

• How to get MonitorWare Agent 4.4 working on Windows NT4?
• To what extent MonitorWare Agent 4.x / WinSyslog 7.x Support SNMP?
• How can I send my configuration in a support case?
• What is the recommended order of Stopping MonitorWare Agent / EventReporter / WinSyslog Service?
• How can I make Event ID part of the actual Syslog message while forwarding to a Syslog Server?
• Why does the File Monitor Service experience difficulties when accessing files located on a NetWare Server?
• Why does the Port Probe Service Fails?
• How to forward the messages with the original IP in the header instead of sender's IP address?
• Why do I get "Type Mismatch" or "Page Not Found" Error when using the Online Web Access Viewer?
• What is the log file format for generating reports with Monilog for MonitorWare Agent 4.x, WinSyslog 7.x and EventReporter 8.x?
• How to avoid "file already in use" error in the Online Web Access Viewer?
• How can I use a second sound card with the Play Sound Action?
• Why does the Online Web Access Viewer displays wrong page reference?
• How to Forward IIS Logs to a central File?
• What is the log file format for generating reports with Monilog?
• How can I copy the current configuration to the other servers?
• What is the difference between MonitorWare Agent Workstation and Server?
• Can EventReporter work with custom event logs?
• Is timestamp in field "ReceivedAt" and "DeviceReportedTime" wrongly stored in database?
• Does UNC works for WinSyslog, EventReporter and MonitorWare Agent?
• What are the system requirements for monitoring Novell NetWare files?
• How to monitor files on a remote machine?
• How to forward event logs from multiple machines to a central server?
• How do I configure MonitorWare Agent both as a syslog and SETP server?
• What is the new Database Structure for MonitorWare Agent 4.x?
• What are the advantages of this new Database Structure for MonitorWare Agent 4.x?

Monitorware Console

• I am facing problem while writing to MySQL 4.x database using Write to Database action. What should I do?
• My System status report is not showing any records?
• When starting MonitorWare Console, I get the message: "Either you are connecting to a database that is not MonitorWare Database or you don't have sufficient permissions. If the database is correct, then consult your administrator for permissions."?
• Why do I get exceptions while using Job Manager Service since upgrade from MonitorWare Console 1.x to 2.x?
• How can I generate a particular report more than once a day with Job Manager (MonitorWare Console 2.x)?
• How can I pass user defined and advanced filters to Reports using Job Manager Service (MonitorWare Console 2.x)?
• How to schedule a saved report (MonitorWare Console 2.x)?
• Which are the known issues with MonitorWare Console 1.x
• Do I need the Database Update Tool (MonitorWare Console 1.x)?
• How to troubleshoot Exceptions on Startup (MonitorWare Console 1.x)?
• How can I generate a particular report more than once in a day with Job Manager (MonitorWare Console 1.x)?
• Job Manager Service is not running. What can be the reason?
• How to pass advanced filters to Reports (MonitorWare Console 1.x)?
• Why are some reports always empty?
• Why do I see empty columns in some reports?
• Why do I see so many log off entries in the logon/logoff report?
• What is page size for a view and what is the importance of it?
• Hang-up on turning on the Auto Refresh feature. What's the problem?
• How to schedule a saved report (MonitorWare Console 1.x)?
• I see wrong date and time values in the views and in the reports. What is wrong?
• Can I order new reports according to my requirements?

More frequent questions and answers are also available at the online support forum.